Shipping & Returns
Delivery, Cancellation & Returns Policy
Delivery Information
Free Delivery Offer
- Free delivery on orders of £60 and over
Standard Shipping Rates
- UK Orders: £5 flat rate (Up to 3 days delivery)
- International Orders: £15 flat rate
Shipping Process
Your goods will be shipped by Royal Mail or DPD, usually with a tracking number (where available in the destination country). Current order processing time is approximately 3-5 working days. We are working to ship orders as quickly as possible.
Important Note for International Orders: Additional charges such as customs duty or local taxes may be incurred for international shipments.
Cancellations
You have the right to cancel your order before dispatch. Orders are typically dispatched within 1-3 working days, though current processing times may extend to 5 working days.
Returns Policy
Return Period
- 7 working days from delivery date
- After 7 days, refunds or exchanges cannot be offered
Return Conditions
To be eligible for a return, items must be:
- Unopened (for cosmetics this means the paper security seal must not be broken)
- Unused
- In original condition
- In original packaging
- Purchased from www.osable.com with proof of purchase
Damaged Items
If goods are damaged during transit, please email a photo of the damaged items to info@osable.com.
Made to Order Items
Returns or exchanges are not accepted on MADE TO ORDER or personalised items unless there are workmanship flaws.
Refund Process
Standard Refunds
- We will email you when your return is received
- You will be notified of refund approval or rejection
- Approved refunds will be processed to your original payment method
Sale Items
- Regular-priced items may be refunded
- Sale items and special offers are not eligible for refund
Gift Returns
- Items marked as gifts will receive a gift credit
- Non-gift items will be refunded to the original purchaser
Exchange Process
- We only exchange defective or damaged items
- For exchanges, email info@osable.com
- Send items to: Enterprise House Ocean Village Southampton SO14 3XB
Shipping Returns
Return Shipping Information
- Customers are responsible for return shipping costs
- Shipping costs are non-refundable
- Return shipping costs will be deducted from refunds
- For items valued over £30, we recommend trackable shipping or insurance
- We cannot guarantee receipt of returned items
- Delivery times for exchanged items may vary by location
Contact Information
For any queries regarding returns or refunds, please contact: Email: info@osable.com Return Address: O SABLE France Ltd, Enterprise House, Ocean Village, Southampton SO14 3XB