Please visit https://www.osable.com/delivery-and-returns for our complete return policy.
If you receive a defective bag, please contact us at info@osable.com with details of the product and the defect.
You can send the item you consider defective to:
Enterprise House, Ocean Way, SO14 3XB Southampton, UK
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Thank you.